Frequently Asked Questions

 

Art Escape has a firm no refund policy. If cancelled at least 48 hours ahead of time we will transfer you to another class of equal or lesser value that occurs within 60 days of the original reservation. This includes if you would like to cancel for weather or sickness. There is a $5 booking fee per person when re-scheduling. Booking fee must be paid at time of rescheduling. Cancellations made with less than 48 hours notice or failure to show will not have the option to reschedule. This includes reservations that were made less than 48 hours before the start of the event. We reserve the right to cancel for bad weather, unforeseen circumstances or low enrollment. If this happens, we will notify you via email and we will not charge the $5 booking fee to transfer to another class.  Please cancel by calling.

All sales are final. No refunds or account credits. We understand things come up like weather, illness etc. We are happy to re-schedule your event if notified at least 48 hours ahead of time. If you cannot choose a date, we will give you 90 days to get back to us with the new date. There is a $10 booking fee when moving the event date. You must choose from dates available for us to be able to move the event. You may be asked to do the same project if supplies have been purchased or canvases traced. You are not considered cancelled until you receive confirmation back from us. If you are not able to choose a date to re-schedule you would lose the payment.

No shows will not be given a credit or the ability to move to another date. We consider someone a no show if they do not arrive after 30 minutes of event start time. We reserve the right to cancel an event due to weather. We do not usually cancel events for weather but if we do you will be asked to choose another date. Please dress for mess: class can get a little messy but, hey that is part of the artistic fun.  Please cancel by calling.

Fired Ceramics: Ready the following week on Thursday. We do have acrylics that can be taken home the same day.

Flat Fused Glass projects: The following week on Friday

Shaped or slumped Fused Glass: Ready in 14 days.

Blown Glass: Ready the following day at 4pm if choosing all watering globes. If ornaments are chosen, they will be ready the following week on Friday.

Yes, we allow outside food and beverages including adult beverages.  So, grab some food and drinks and head to Art Escape. We ask walk in guests to keep food and drinks at their painting table. Please bring any cups, napkins, plates or silverware you need. We do not have room for crock pots or large amount of food. Booking a private event includes extra tables for food and drinks. In a hurry? We sell soda and snacks and have a wine bottle opener for anyone who needs one! We will ID anyone bringing open containers or alcohol if they do not look older than 40.

Due to limited space, all pieces will be held for 90 days from the date they were painted (date on your receipt). If it has been longer than 90 days, you are always welcome to check to see if we still have your project.