Frequently Asked Questions
Rebooking Policy: We have a strict no-refund policy, but we understand that unexpected circumstances can arise. If you need to cancel your reservation for a class or workshop, please notify us at least 72 hours prior to the scheduled class. Instead of a refund, we will provide you with a one-time use rescheduling code that you can redeem to rebook another class with us at a later date, up to the same value as the original booking. This code will be valid for six months from the original class date.
Please note that each participant is allowed only one cancellation and rebooking. However, you can always have a friend attend in your place by providing us with your name upon their arrival. If you find yourself needing to cancel between 72-2 hours before the class starts, you have the option to receive a rescheduling code for 50% of what was paid for this class towards your next booking. This 50% is to compensate the instructor for their time spent preparing for the class and the materials used. Alternatively, you can simply have a friend attend in your place by providing us with your name upon their arrival.
Cancellations made within 2 hours of the class starting time or no-shows will not be eligible for rebooking. Thank you for your understanding, and we look forward to accommodating your future artistic endeavors!
We reserve the right to cancel for bad weather, unforeseen circumstances or low enrollment. If this happens we will notify you via email and will provide booking code.
Please fill out the form below if you would like to cancel prior to 72 hours before the event.
All sales are final. No refunds or account credits. We understand things come up like weather, illness etc. We are happy to re-schedule your event if notified at least 72 hours ahead of time. You must choose from dates available for us to be able to move the event. You may be asked to do the same project if supplies have been purchased or canvases traced. You are not considered cancelled until you receive confirmation back from us. If you are not able to choose a date to re-schedule you would lose the payment.
No shows will not be given a credit or the ability to move to another date. We consider someone a no show if they do not arrive after 30 minutes of event start time. We reserve the right to cancel an event due to weather. We do not usually cancel events for weather but if we do you will be asked to choose another date. Please dress for mess: class can get a little messy but, hey that is part of the artistic fun. Please cancel by calling.
Fired Ceramics: Ready the following week on Thursday. We do have acrylics that can be taken home the same day.
Flat Fused Glass projects: The following week on Friday
Shaped or slumped Fused Glass: Ready in 14 days.
Blown Glass: Ready the following day at 4pm if choosing all watering globes. If ornaments are chosen, they will be ready the following week on Friday.
Yes, we allow outside food and beverages including adult beverages. So, grab some food and drinks and head to Art Escape. We ask walk in guests to keep food and drinks at their painting table. Please bring any cups, napkins, plates or silverware you need. We do not have room for crock pots or large amount of food. Booking a private event includes extra tables for food and drinks. In a hurry? We sell soda and snacks and have a wine bottle opener for anyone who needs one! We will ID anyone bringing open containers or alcohol if they do not look older than 40.
Due to limited space, all pieces will be held for 90 days from the date they were painted (date on your receipt). If it has been longer than 90 days, you are always welcome to check to see if we still have your project.